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Frequently Asked Questions

WHICH CITIES ARE YOU SERVING?

We send cakes all over Gurgaon and rest of the NCR including Delhi, Faridabad, Ghaziabad, Noida, Greater Noida, Sohna, Manesar etc.

Please connect with us at 9818115946 if you need delivery of cake outside Delhi-NCR.

HOW TO ESTIMATE THE WEIGHT OF THE CAKE I NEED?

A 1 kg cake serves approximately 8–10 people. Using this, you can estimate the weight of the cake needed by you as per the number of people you wish to serve the cake.

ARE YOUR CAKES EGGLESS?

Yes. All of our designers cakes are eggless. The eggless mark is displayed on every product page.

ARE YOUR CAKES SAFE FOR PEOPLE WITH NUT ALLERGIES?

While most of our cakes are made without nuts, we recommend they should not be consumed by people with nut allergies since they prepared in a kitchen where nuts are kept and used in certain other products.

ARE YOUR CAKES COVERED WITH FONDANT?

Almost in all of our designer cakes, the ‘cake’ itself is not covered in fondant and only the structural design elements like figurines, animals, clouds, stars etc. are made of fondant. We use fondant to cover a cake only when its absolutely necessary to achieve a pattern on cake's walls.

WHICH FROSTING MEDIUMS DO YOU USE?

Our cakes are covered in white chocolate ganache / dark chocolate ganache / whipped cream / buttercream depending on the look of the cake, weather and travel duration.

We prefer white chocolate ganache because it gives the same smooth finish to a cake like fondant, holds the shape better and has a higher melting point than buttercream.

HOW EARLY SHOULD I BOOK MY CAKE?

Cakes are booked on first come, first served basis, so we recommend confirming your order as soon as you decide to go ahead with us. Orders can be booked up to two months in advance.

Since we do a limited number of cakes to ensure highest craftsmanship, our availability for a date/slot can change quickly. We won’t be held responsible if you don’t confirm your order timely.

DO YOU OFFER SAME‑DAY DELIVERY OF CAKES?

Yes, we can accommodate last‑minute requests. Please call us at 9818115946 to check our availability for same-day cake delivery.

HOW DELIVERY OF THE CAKES WORKS?

We offer delivery in four time slots: Morning (10 AM – 12 PM), afternoon (1 PM – 3 PM), evening (4 PM – 6 PM) and night (7 PM – 9 PM) and we offer two delivery modes: standard delivery and premium delivery.

  • You can choose any of the four time slots and one of the two delivery modes while placing the order. Your order will be delivered anytime during your chosen time slot using your seletced delivery mode.
  • If there is any particular instruction regarding delivery, you can call us at 9818115946 to mention the same.
  • Please read our delivery policy in detail here: Delivery Policy
DO YOU GUARANTEE DELIVERY OF CAKES AT A SPECIFIC TIME?

Though we always try our best to meet the specific delivery time request, if made by the client; there can be deviation of +/- 45 minutes owing to traffic or other possible factors that are not in our control.

DO YOU OFFER PICKUP OF CAKES?

We offer curbside pickup of cakes at our studio in Central Plaza Mall, Golf Course Road, Sector 53, Gurgaon.

  • Before coming for pickup, please call us at 9818115946 to confirm that your cake is ready for pickup.
  • Once you have arrived at our location, please wait in front of our studio, on Golf course road, call us again and share details of your car so that our delivery team member can identify you.
  • ⁠⁠One of our team members will safely hand over the cake to you in your car.
  • Please read the pickup instructions in detail here: Cake Pickup Instructions
DO YOU DO IN‑PERSON CAKE CONSULTATION AND TASTINGS?

Yes, we do for special occasion and multi-tier cakes. For in-person consultation, you need to book an appointment with us after the initial discussion has been done on call/WhatsApp.

Please note that we are not a retail cake shop, so we do not keep pre-made tasters. Any samples for tasting are prepared specifically for you and a nominal fee is charged for such samples.

DISCLAIMERS ABOUT REPLICATION OF A DESIGN
  1. WILL MY CAKE LOOK EXACTLY LIKE THE PICTURE?
    Because of handcrafted nature of the cakes; creating an exact copy of a reference cake picture is not possible. While we try our best to replicate a design, variations in size, color shades, or design are inevitable and that's what makes each cake a unique product.

    Thank you for understanding that handcrafted goods are never replicas of one another like factory-made products.

  2. I WANT THE SAME COLOUR AS SEEN IN CAKE PICTURE

    While we try our best to match the colors, we do not guarantee exact matches to specific color shades because of handcrafted nature of cakes and colors looking different in different lighting and screens.

  3. USE OF DARK AND VERY BRIGHT COLOURS IN ICING

    We do not recommend using dark and very bright colors (like deep red, blue, green etc.) in icing because use of excessive color in icing might stain hands/mouth while eating and also alter the taste of cream and make it bitter. We always recommend use of light colors in the icing on the cake.

    If you order a cake which has use of dark/very bright colors in icing, we assume that you accept the risk mentioned above.

  4. AVAILABILITY OF DECORATIVE ITEMS
    The availability of exactly same decorative items, like flowers, fruits, candles, toppers etc, as seen in reference cake pictures is not always guaranteed. We can substitute such items with similar ones available with us.
  5. USE OF FLOWERS, BALLS, TOPPERS

    We don’t use fresh flowers on cakes because of availability and quality issues. Instead, we use premium fabric flowers on our cakes.

    We usually use faux balls on cakes. Please let us know if you want edible chocolate balls on the cake, we can do so but pricing of the cake will increase accordingly.

    Availability of a cake topper seen in the reference picture might not be guaranteed. We can use a similar topper available with us.

  6. USE OF NON‑EDIBLE ELEMENTS IN CAKES

    A designer cake can have non-edible design elements like paper cutouts, faux balls, cotton, ribbons, decorative elements made of fabric, artificial flowers, acrylic toppers and elements with dummy (styrofoam) inside. Styrofoam / dummy can be used to create big/tricky shapes such as the pillars in a castle cake or a football or a big face.

    Such non-edible decorative elements are used purely for designing purpose and we recommend that all such elements should be discarded by clients after cake cutting.

WHEN IS MY ORDER CONFIRMED?

Your order is confirmed only on receipt of full advance payment of the cake order along with all the details of the order. Discussions over call or WhatsApp, including conclusion & agreement over design & pricing, does not mean your order is confirmed. On placement of a successful order, you will receive the confirmation over WhatsApp/email.

In case of the amount has been deducted from your end but not received in our account because of banking/payment gateway issues, we will not consider the order confirmed.

HOW CAN I CHECK THE STATUS OF MY ORDER?

You can check your order status by calling us on 9818115946 and sharing your order number.

HOW TO KEEP/STORE THE CAKE AT THE VENUE?

After receiving the cake, please keep it in a cool environment, in a refrigerator or a cool AC room, away from sunlight or heated areas. It is recommended to keep the cake at room temperature for 45-60 mins before serving, for it to soften and taste best.

WHAT ARE THE PRECAUTIONS I NEED TO TAKE WHILE CAKE CUTTING?

The structural elements on the cake, like fondant figurines & other decorative elements like flowers, rainbows, clouds etc. may have wooden sticks/metal wires inside them. Similarly, multi-tier cakes have wooden/plastic dowels inside them to suppport the weight.

Many non-edible design elements like paper cutouts, faux balls, cotton, ribbons, decorative elements made of fabric, artificial flowers, acrylic toppers and elements with dummy (styrofoam) inside can also be there on the cake.

  • Please ensure that all such edible and non-edible decorative items are safely removed before anyone consumes the cake.
  • Please be very vigilant with children because they have a tendency to pounce on such items and quickly eat them.
  • Make sure no one pushes their faces against the cake because the dowels inside the cake can seriously hurt them.
HOW TO SERVE DESIGNER CAKES?

Designer cakes usually have many decorative elements on top of them. Once the cake cutting is done, you should carefully remove all the decorative elements from the cake and then serve the cake.

If it’s a multi-tiered cake, please ask the kitchen staff at the venue to bring down the upper tiers and then serve different tiers of the cake.

HOW LONG CAN THE LEFTOVER CAKES BE STORED?

We recommend that cakes should be consumed on the day of delivery. Leftover cakes (without fruit fillings) can be stored, in an airtight container, in refrigerator below 5C, for up to 2-3 days. Refrigerated cakes should always be first kept at room temperature for them to soften and taste best.